Reservations Shopping

Our company was very pleased with the professionalism, thoroughness and timeliness of the reports on the monitoring of our reservations department. They proved to be very informative and useful in improving the sales techniques of our reservations staff.

Harry S. Lambart, President, Steamboat Premier Properties, Inc.

A simple, cost-effective way of ensuring a property's Reservations Sales Team is converting the incoming calls at an appropriate rate and at an appropriate room rate is to conduct periodic shopping calls.

The evaluation criteria used may be customized to meet the property's specific needs. Typically, they include such skill areas as product knowledge, qualifying the caller, overcoming objections, positioning the property, selling other services, etc.

Depending on the property's needs, Hannah Marketing will summarize the calls overall in a separate report, or simply provide the completed evaluations for each call.