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For a property to consistently deliver a high
level of customer service, each and every staff
member must know how to do his or her job in such
a way as to meet or exceed guests’ expectations.
This requires detailed, clear performance standards
for each position.
Service Strategies has developed performance standards
for over 100 different positions based on the highest
levels of excellence in our industry. From Accounting to
Front Desk Agents, Banquet Managers to Turndown Housekeepers,
each position is carefully and completely detailed. To
maximize their value, these performance standards are
then customized further for the property.
Performance Standards Development is recommended for any
quality-conscious property that has not yet developed them
for all positions.
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