Repositioning Research

 

We had been impressed by the positioning work Hannah Marketing had done for The Vail Cascade Resort, creating a new identity for what had previously been a Westin Resort. At the time, The Berkshires lacked any clear image or identity. Based on their strategic analysis, quantitative research and iterative one-on-one focus groups, Hannah Marketing developed a culture-based positioning for us, including the positioning slogan America’s Premier Cultural Resort. This positioning is used in all of our marketing communication and much of that used by our members.

 

 

William R. Wilson, Jr., President and CEO, The Berkshire Visitors Bureau

 

 

 

A property's "positioning" refers to how it is perceived by its key target audiences. The property sends out communication "prompts" which help shape this positioning when it advertises or publicizes itself, or when it serves its customers. An effective positioning effort not only differentiates the property, but provides positive reasons for prospective customers to use the hotel. This research identifies what these prompts should be.

This research is recommended for independents that have an unclear or unpersuasive image in the marketplace and for those dropping their chain affiliation and going independent.

 
 
Click here to view the Positioning Development Process
 

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