Meeting Planner Satisfaction Measurement & Diagnostics

We have been using Guest Research, Inc. for both our Meeting Planner and Guest Satisfaction Research for years. The research is fully customized for our complex resort, and the Online Management Reporting System brings clarity to the statistical data and guest comments. We have come to rely on the information they provide, and this research has become a critical component of our overall Quality Assurance System at Nemacolin Woodlands.

Scott Hannah and his team are as good as it gets in the Industry!!

Dennis Noonan, Director of Sales, Nemacolin Woodlands Resort

This comprehensive research measures how well the property is meeting the needs of meeting planners, identifies specific areas needing improvement and benchmarks the property’s ratings against similar quality properties. The surveying can be done through either self-administered, written surveys or telephone interviews.

This research is recommended for independents that have 30% or more group business.