Meeting Planner Satisfaction Measurement & Diagnostics

Hannah Marketing Group (Service Strategies, Inc.) has been an excellent resource for compiling data from our meeting planner surveys. The precise and timely information is used to continuously improve our processes as well as our strategic planning. This valuable information has assisted us in providing our guests with the best service and quality set forth by Kingsmill.

Terri Haack, while Vice President & General Manager, Kingsmill Resort

This comprehensive research measures how well the property is meeting the needs of meeting planners, identifies specific areas needing improvement and benchmarks the property’s ratings against similar quality properties. The surveying can be done through either self-administered, written surveys or telephone interviews.

This research is recommended for independents that have 30% or more group business.