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We have been using Guest Research, Inc. for both our Meeting Planner and Guest Satisfaction Research for years. The research is fully customized for our complex resort, and the Online Management Reporting System brings clarity to the statistical data and guest comments. We have come to rely on the information they provide, and this research has become a critical component of our overall Quality Assurance System at Nemacolin Woodlands.
Scott Hannah and his team are as good as it gets in the Industry!!
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This comprehensive research measures how well the
property is meeting the needs of meeting planners,
identifies specific areas needing improvement and
benchmarks the property’s ratings against similar
quality properties. The surveying can be done
through either self-administered, written surveys
or telephone interviews.
This research is recommended for independents that
have 30% or more group business.
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