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Position training is conducted using the detailed
performance standards established for each position
or group of related positions. Addressing both guest
service skills and the specific tasks for each position,
the training is ideal not only for new hires, but also
for existing staff seeking to elevate service levels within
their departments. Training is conducted in both a
classroom setting and in the appropriate work environments.
Employees going through the training receive their positions'
performance standards in writing, and are tested on the
standards at the conclusion of the training.
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