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In recent years, the recruitment and retention of
talented employees has become for many independents
the number one operational challenge. Without a stable
and motivated workforce, the desired guest experience
cannot be consistently delivered which, in turn,
negatively impacts the property’s financial performance.
Motivated employees, on the other hand, lead to lower
recruiting costs, lower turnover rates, reduced training
time and costs and improved communication.
Our Employee Satisfaction & Retention Assessments
identify key opportunities to enhance employee
satisfaction and retention based on a comprehensive
evaluation of such areas as employee satisfaction;
communication; turnover rates; recruiting, interviewing
and hiring practices; training; performance evaluations;
and pay and benefits structure.
Based on the on-site evaluation and employee satisfaction
research, an Opportunity Assessment Report is prepared
that constitutes the basis of a formal Employee
Satisfaction & Retention Plan.
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