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At a time when customers are becoming increasingly
sophisticated, their expectations are rising. More
and more, companies are distinguishing themselves
through their customer service. As the link between
the customer and the organization, the customer service
representative’s role is crucial. For most customers,
the property is only as competent, knowledgeable,
courteous and reliable as the customer service
representative. Therefore, the key to obtaining a
competitive advantage is having customer service
representatives who meet or exceed customer expectations
and who know how to relate to customers on a personal basis.
Our Customer Service or Hospitality Training focuses on
enhancing the customer service techniques of both line
employees and managers. Employees learn the importance of
customer service and how it affects them, the customer
and the property. They gain a better understanding of
customers' needs and how they can personally make a
difference in delivering breakthrough service. The training
utilizes an interactive, classroom-style approach with role
playing based on property-specific situations. This
training is recommended for all properties.
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