Lyda Tennant

Expertise

Guest service training, guest service (mystery shopper) inspections, reservations sales training, and reservations and group sales shopping.

Background

Ms. Tennant has 18 years of experience in the hotel and airline industries. She began her airline career as an airline flight attendant for America West Airlines and later Delta Airlines. She also served as a front-line customer service agent and as a reservation sales agent, and has extensive experience in cargo customer service, coordinating ground operations with customer needs for US Airways/America West Airlines.

Ms. Tennant began her hospitality career at the JW Marriott’s Camelback Inn in Scottsdale, AZ. There she worked in the Food & Beverage and Marketing departments and later became the Concierge supervisor; in that position, she was responsible for hiring and training the concierge staff for its newly-opened, world-class destination Spa at Camelback Inn.

Ms. Tennant joined Hannah Marketing Group in 2005.

Education

Ms. Tennant attended Wright State University and Arizona State University where she focused her studies in management and marketing. She received her Airline Services Certification at Rio Salado College.